Portal Home > Knowledgebase > Web Features & Control Panels > Frequently Ask Question > Why my website is taking a long time to load or is slow?
1) Run a ping to make sure you can connect to the server your site is on and that there's no packet loss (ping yourdomain.com).
2) Run a tracert (Windows), traceroute (Mac OS or Linux) to your site (tracert yourdomain.com) or (traceroute yourdomain.com).
3) Look for any hops (line numbers) which have asterisks "*" or are greater than 250 ms.
4) Contact Support if these things look good and you are still having slowing problems. We can check the status of the server.
* Please replace yourdomain.com with your website name.
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