Portal Home > Knowledgebase > Email Related Issues > Web Base Email Systems > Smartermail > My emails tagged with [*SPAM*]. What do I do in SmarterMail?
Smartermail 4.x
1. In your Junk folder, CHECK the email that you would like to classifed as Not Spam
2. Select Action - Unmark as Spam
Once this action is done, the sender will be automatically whitelisted under the Trusted Senders and will then bypass the Spam Gateway in the future. This can be found in Settings - My Spam Filtering - Trusted Senders
Smartermail 5.x
1. In your Junk folder, CHECK the email that you would like to classifed as Not Spam
2. Select Mark - Not Spam
Once this action is done, the sender will be automatically whitelisted under the Trusted Senders and will then bypass the Spam Gateway in the future. This can be found in Settings - Filtering (My Settings) - Spam Filtering - Trusted Senders
* Note that you may also provide us the email header of the email(s) that has been identified as Spam for our immediate investigation. For more information on how to extract the email header, please visit the following link:-
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