Portal Home > Knowledgebase > Network Issues > Ping & Tracert > How to perform PING and TRACERT on Windows?
To do ping,
01. Go to 'Start' --> 'Run' --> then type in 'cmd' (without quotes)
02. At the command prompt, type in 'ping mail.yourdomain.com' (without quotes)
03. Copy the ping statistics and paste it in a new mail
To do tracert,
01. Go to 'Start' --> 'Run' --> then type in 'cmd' (without quotes)
02. At the command prompt, type in 'tracert mail.yourdomain.com' (without quotes)
03. Copy the tracert statistics and paste it in a new mail
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